Privacy Policy

Last Updated: May 5, 2026

1. Introduction

Welcome to Signature Lab Solutions. We are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you book our mobile DNA testing, drug screening, and phlebotomy services.

2. Information We Collect

To provide our mobile services, we collect the following information:

Personal Details: Name, date of birth, and government-issued ID (for legal testing).

Contact Information: Phone number, email address ([email protected]), and physical address for on-site collection.

Medical/Biological Data: Samples collected for DNA, drug, or clinical testing.

Legal Documentation: Chain-of-custody forms required for court-admissible testing.

3. How We Use Your Information

We use your data strictly for: Scheduling and performing mobile lab collections at your location.

Processing samples through our accredited partner laboratories (such as Endeavor DNA Laboratories).

Delivering secure and accurate results to you or authorized parties (e.g., courts or employers).

Complying with AABB and USCIS legal standards for immigration and family law.

4. Data Confidentiality & Security

We prioritize your privacy above all else:

No Third-Party Sharing: We do not sell, rent, or trade your personal information.

Secure Storage: All results and records are stored in encrypted, secure systems.

Strict Access: Only authorized personnel involved in your testing process have access to your data.

5. Legal & Court-Admissible Testing

For court-admissible relationship DNA testing (Paternity, Maternity, Sibling, or Immigration), we follow strict Chain of Custody protocols. This ensures that your information is handled according to the highest legal standards required by courts and embassies.

6. Your Rights

You have the right to:

Request a copy of your collected personal data.

Request corrections to any inaccurate information.

Withdraw consent for future testing (subject to legal or contractual obligations).

7. Contact Us

If you have any questions or concerns regarding your privacy or how your samples are handled, please contact Antionette Thompson at:

Business Name: Signature Lab Solutions

Email: [email protected]

Service Area: Houston, TX & Surrounding Areas

Terms of Service

Last Updated: May 5, 2026

1. Acceptance of Terms

By accessing or using the services of Signature Lab Solutions (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, you should not use our services.

2. Services

Signature Lab Solutions provides mobile laboratory services, including but not limited to clinical phlebotomy, specimen collection, diagnostic support services, and on-site testing for individuals and corporate clients.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

3. User Responsibilities

You agree to:

Provide accurate and complete information

Use our services in compliance with all applicable laws and regulations

Not misuse, disrupt, or interfere with our services or systems

Maintain the confidentiality of any account credentials

4. Payments & Fees

All fees are outlined in your invoice, agreement, or subscription plan

Payments are due in advance unless otherwise stated

Late or failed payments may result in suspension or termination of services

All payments are non-refundable unless otherwise stated in writing

5. Subscription & Termination

Services may be offered on a one-time or subscription basis

Subscription services automatically renew unless canceled prior to the next billing cycle

Either party may terminate services with written notice, subject to any agreed terms

No refunds will be issued for partially used service periods

6. Intellectual Property

All content, materials, and intellectual property created or provided by Signature Lab Solutions remain its property unless otherwise agreed in writing.

You are granted a limited, non-transferable license to use deliverables for their intended purpose.

7. Third-Party Services

Our services may involve third-party platforms, tools, or providers. We are not responsible for the performance, policies, or availability of third-party services.

8. Disclaimer of Warranties

All services are provided “as is” and “as available.”

We make no guarantees regarding specific results, outcomes, or performance.

9. Limitation of Liability

To the fullest extent permitted by law:

Signature Lab Solutions shall not be liable for any indirect, incidental, or consequential damages

Total liability shall not exceed the amount paid by you for services in the previous three (3) months

10. Indemnification

You agree to indemnify and hold harmless Signature Lab Solutions from any claims, damages, liabilities, or expenses arising from your use of our services or violation of these terms.

11. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it for details on how we collect and use your information.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of those changes.

13. Governing Law

These Terms shall be governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising from these Terms or services shall be resolved through:

Negotiation in good faith first

If unresolved, through binding arbitration or courts located in Houston, Texas

15. Termination for Cause

We reserve the right to suspend or terminate services immediately if:

You violate these Terms

You engage in unlawful, abusive, or harmful behavior

Payment obligations are not met

16. Communications

By using our services, you agree to receive communications from us, including email, phone, or SMS messages related to your account or services.

You may opt out of marketing communications at any time.

17. Entire Agreement

These Terms constitute the entire agreement between you and Signature Lab Solutions and supersede all prior agreements or understandings.

18. Contact Information

If you have any questions regarding these Terms, please contact us:

Signature Lab Solutions

Email: [email protected]

Phone: 346-545-5073

Service Area: Houston, TX & Surrounding Areas

19. SMS Messaging Terms & Compliance

Program Description:

Signature Lab Solutions may send SMS messages including appointment reminders, service updates, customer support notifications, and promotional offers to users who have opted in via website forms or other consent methods.

Opt-Out Instructions:

You can cancel the SMS service at any time. Simply text “STOP” to the number that sent you the message. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

Rejoining Instructions:

To rejoin, you may opt in again through our website forms or other consent methods.

Help Instructions:

If you experience issues with the messaging program, reply with “HELP” or contact us directly at:

Email: [email protected]

Phone: 346-545-5073

Message & Data Rates:

Message and data rates may apply for messages sent to you from us and to us from you.

Message Frequency:

Message frequency varies depending on your interaction with our services.

Carrier Liability Disclaimer:

Mobile carriers are not liable for delayed or undelivered messages.